39 High Street, West Lavington, Devizes, Wiltshire. SN10 4JB
reception.courtyard@nhs.net
Telephone Numbers
Surgery 8am - 6.30pm
Tel 01380 813300
Fax 01380 818669
Out of Hours
Tel 111
Appointments
 
Appointments are usually for 10 minutes. If you have more than one problem to discuss or the problem is complex and likely to take more than 10 minutes to discuss , than do ask for a double appointment ( 20minutes).
Most appointments are available 2 weeks in advance but some are kept back for release 48 hours in advance.Urgent and emergency appointmentsare bookable on the day from 8am for the morning and 1.30pm for the afternoon.
The reception team can also arrange for a telephone consultation with a doctor or nurse.
How to book an appointment:

There are 2 ways to book an appointment. Our preferred method for booking appointments are via the On-Line Access. Using this will help us to free up the phone to reception to enable emergency calls to be dealt with as quickly as possible.

1. On-Line

You can make, check or cancel an appointment 24/7 from any computer connected to the internet. You can now download the new TPP SystmOne one Online iPhone/iPad app.
To download the app just go to the apple apps store and search for SystmOnline.
More details in the link below.
http://www.tpp-uk.com/latest-news-stories/systmonline-app-released-onto-app-store/
You must apply to use this service
, The application forms are available CLICK HERE.

Patients wishing to use this facility for booking and repeat prescriptions, will need a user name and password provided by the surgery.
New patients will be able to register via the website.

Existing patients wishing to use this facility for booking and repeat prescriptions, will need to come into the surgery to collect a user name and password.
To Book or cancel an appointment on-line click here
This system will only accept single appointments, if you need more time with the doctor, please make your appointment via a receptionist.

You can now download the new TPP SystmOne one Online iPhone/iPad app. To download the app just go to the apple apps store and search for SystmOnline . More details in the link below.
http://www.tpp-uk.com/latest-news-stories/systmonline-app-released-onto-app-store/


2. Via a Receptionist

You can either telephone the receptionist or make the appointment in person at the surgery.

Auto-Arrival System

We have an auto-arrival system so that you can let the doctor or nurse you are seeing know that you have arrived for your appointment. This means that you do not need to queue at reception. The system is a touch-screen device that is linked to our computer system. There are on-screen instructions in many languages. It will also tell you which room your appointment is in and give you an idea of the wait for your appointment. It may appear to be switched off, when it goes into sleep mode to save electricity. Touch the screen to wake it up. There is a bottle of alcohol wipe to use to avoid spreading bugs via the touch screen.

Walk-in Patients


Unfortunately we do not have the capacity to deal with walk-in patients. Please call to make an appointment to be seen, especially if it is for an emergency or urgent problem. If you do walk in, you will be asked to make an appointment in the usual way.

Appointment Etiquette


We shall be grateful if you will observe the following appointment etiquette. This is for the benefit of all patients

  • Arriving on time for your appointment
  • Cancelling an appointment as soon as you know that you are unable to attend
  • Only 1 problem per appointment
  • Not seeing other, additional patients in an appointment
  • Not asking for other patient’s prescriptions during an appointment

 

Visitors from the EEA or Switzerland

Special arrangements for visitors from the European Economic Area (EEA) abd Switzerland are in place. Please see the NHS website page about this CLICK HERE